To learn more, see Call options and visual engagement in live chat.
However, Chat features several APIs that enable developers to fully customize the chat experience for your org. Wbile agents are available. You have two options: use a guided setup flow or manually create a custom implementation.
Chah the Related tab, view activity associated with your chat widget, such as survey responses, chat widget locations, and system messages. Bots are your agents' allies—not their replacements.
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Support agents use the Chat Console to send and receive messages. Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website.
Einstein Bots are computer programs that can save both your agents and customers time by handling routine Wife wants nsa Mamou and gathering pre-chat information. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. Use Cyat Service to create a customizable chat window that customers use to get the help they need.
The Chat Console and Omni-Channel are helpful whipe customer support supervisors, too. When these four parts come together, they create one seamless web chat experience for your customers and support team.
On the Location tab, do the following: In the Widget location section, select Add to specify whilee website domain where the chat widget must be shown. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience.
They can also run reports on live chat session records to gain insight into how their agents are performing. After you configure, agents can get the capabilities while they are in a conversation.
If you specify a domain, the chat widget can be hosted only on the specified domain. Select Save to save the configurations. In the Visitor location section, specify whether you need to detect the visitor's location, and then select a Geo Location Provider.
More aork Set up location detection Note If no domains are specified, the chat widget can be embedded on any website without restrictions. The domain format should not include the protocol for example, http or https.
You can implement Chat almost entirely in Setup without writing code. Omni-Channel routes chat requests to the right agent based on availability and qualifications.